Frequently Asked Questions

How much does your fish cost?
Our fish prices start from as low as UGX 5,400 (450gms) to UGX 12,000 (1 Kg). Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Do you have a delivery Service?
Kindly call us on MTN: 0779319996 OR Airtel: 0709190000 for a delivery to be arranged. Thank you for choosing Yalelo #UgandasFRESHESTFish!
Is your Fish Fresh or Fried?
We only sell FRESH whole round Tilapia. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
What is the weight of your Fish?
Our fish weight ranges from 450 grams to 1 Kg. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Where are you Located?
We are located in Jinja Nizam road opp Enkabi church, Kibuli Mbogo road next to Kyaligonza fashions, Kibuye Ndeeba road opposite Kibuye market, Kalerwe Kyononya Market Centre, Nateete Wakaliga road opp Petrocity, Nansana Masitowa stage, Kawempe Bombo road next to Kawempe market, Kasangati opp Shell, Ntinda next to Total Kiwature road, Mutungo Kunya near the mosque & Kyambogo opp Kyambogo primary school playground. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
How much is a kilogram?
Our fish prices start from as low as UGX 5,400 (450gms) to UGX 12,000 (1 Kg). On Tilapia Thursdays, 1 Kg goes for UGX 10,000 at any of our stores. Kindly visit us today and enjoy Yalelo #UgandasFRESHESTFish!
When are you opening up stores in other parts of the country?
Thank you for reaching out. We shall continue to keep you posted on any new store locations in the near future. For now, Kindly pass by any of our stores in Kampala and Jinja and enjoy Yalelo #UgandasFRESHESTFish!
Is your Fish cooked/ready to be eaten?
Kindly note that we only sell FRESH whole round Tilapia. This can then be prepared in so many ways including deep frying, grilling, barbecuing, steaming et al. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Is your Fish Frozen?
For now, we only sell FRESH whole round Tilapia. Kindly pass by any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Do you have jobs?
Thank you for showing interest in joining the Yalelo Family. Kindly Email us at [email protected]
What type of Fish do you sell?
Kindly note that we sell FRESH whole round Tilapia. Kindly pass by any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
What is your customer services Email address? Or How do I contact you?
You can Email us at [email protected] for any inquiries about Yalelo #UgandasFRESHESTFish.
I like Yalelo Uganda or any good compliment.
Thank you for choosing Yalelo Uganda, enjoy #UgandasFRESHESTFish!
What is the source of your fish?
Kindly note that our Tilapia is sustainably farmed in the crystal-clear waters of Lake Victoria. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Why do you put ice on your fish and yet it is already in the chiller/cooler/Freezer/Fridge?
Our fish is put in the fridge to subject it to lower temperatures to meet the quality and shelf-life goals as well as to retain its freshness through minimizing dripping. Adding ice exerts additional temperature influence to retain our Fish quality, freshness, and taste after any desired preparation without freezing it. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Why do you have some fish which is not exactly 1 kg?
Kindly note that we provide a wide range of affordable Fresh fish for our customer base across different markets with different size preferences. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Your fish is too big. What do you feed it?
Our fish enjoys a high-quality balanced diet based on soy, maize, wheat, and multivitamins that are sourced from globally certified manufacturers and suppliers. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Why is your fish small compared to the open market?
Kindly note that we provide a wide range of affordable Fresh fish for our customer base across different markets with different size preferences. Visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Why do you keep fish with guts at your stores? Doesn’t this add to the weight we pay for? Or Do you sell scaled and gutted fish?
We sell FRESH whole round Tilapia fish to cater for both consumers and resellers. If our customers desire gutting and scaling, we offer the service at no extra charge. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Where do you take the fish that has overstayed? Do you put it back to the market or dump it?
We have an effective inventory control system in place where we dispose of aged Fish. Our Quality, Health, safety, and Environment teams follow set protocols for environmentally safe disposal of aged fish, and we ensure nothing of that batch goes back to the market.
Is there a separate delivery fee?
Yes, there is a delivery fee, kindly call us on MTN: 0779319996 OR Airtel: 0709190000 for this to be arranged. Thank you for supporting Yalelo #UgandasFRESHESTFish!
When is the near future, try to be specific? (New store opening date)
It is our intention to open up to 10 new stores in the country in 2021. We shall keep our customers/consumers posted as to when and where these new stores shall be at the opportune time. For now, kindly bear with us and order from any of our existing stores in Kampala, Wakiso and Jinja.
What Kind of tilapia do you sell?
We sell FRESH Farmed Nile whole round Tilapia. Kindly pass by any of our stores today and enjoy Yalelo #UgandasFRESHESTFish!
Do u also deliver to other parts of the country?
Thank you for reaching out. For now, we only offer delivery services within Kampala, Jinja and Wakiso districts. Kindly visit us at any of our stores today and enjoy Yalelo #UgandasFRESHESTFish! Don't forget to check out #TilapiaThursdays where 1Kg of FRESH Fish goes for UGX 10,000
Visiting your stores this Thursday for 1kg of Tilapia or Any appreciation of Yalelo Uganda services.
Thank you for choosing Yalelo Uganda! we can't wait to serve you. Don't forget to checkout our #TilapiaThursdays where 1 Kg of FRESH Fish goes for UGX 10,000 and enjoy Yalelo Uganda #UgandasFRESHESTFish.
How come I bought my fish more than UGX 12,000/kg? (Regular day)
There is a high likelihood that the Fish you bought weighed more than 1 Kg for you to have been charged more that UGX 12,000. Kindly note that our Fish costs UGX 12 per gram on a normal day and UGX 10 per gram on Tilapia Thursdays. For further inquiries, don't hesitate to call us on MTN: 0779319996 OR Airtel: 0709190000. Thank you for supporting Yalelo Uganda #UgandasFRESHESTFish.